It was very difficult to find someone in your area to date.
I only went on a couple dates with one sleazeball from their site.
Most everyone you were matched with lived hundreds of miles away. I recently discovered they sent a third charge through after I was assured by my credit card company they would not allow them to do that to me again.
It could be good in the past, but definitely not now. Overall website is very outdated, awkward technology, update/edit functions are just not very user friendly.
When upload a new photo, sometimes takes days to refresh.
Significantly shrinking user base - we all know dating is a numbers game, when there are just not a lot of users, the chance for you to get good matches is slim. Inadequate customer service and unreasonable refund/cancellation policy - you can tell by the rigid refund/cancellation policy that their business is not doing well.
They are holding on tight to every penny they can get from the subscribers.
Almost impossible to cancel or to get your money back, even when you are not happy with the service.
When you finally got on the phone with customer service, they will only provide an email that you can reply to, to submit your cancellation request.
In that particular email, it states that you will get your reply in 7-10 days. I will get a reply back in regular mail in 7-10 days. Suggestions to the management, instead of giving your customers hard time on cancellation, maybe to spend more time on how to make the website better, update the technology, hire smarter programmers to write some mean algorithm that gives us good matches if your marketing department can first manage to increase the user base.
I signed up several months ago and opted for the 6-month program.
It didn't take me long to figure out this wasn't for me.
Out of about 400 "matches," there wasn't anyone I would consider dating, and most of them didn't live in my area. I sent him a set of questions (one of the first steps to communicate), but he never responded.
When my payments were completed, I turned off notifications and didn't renew my account. I discovered that when I gave a bad review to e Harmony they would not give me any matches.